How It Works

Our team is on-site weekly to provide consistent service. Each resident receives a branded trash bin along with clear guidelines and expectations for use. During scheduled pickup hours residents place their full bins outside their unit. Our crew promptly collects the trash and disposes of it in the on-site dumpsters.

Pickup schedules vary by community.

Guidelines

  • All trash bins must be placed outside units ONLY during scheduled pickup hours

  • All trash must be securely tied and placed inside our designated trash bins

  • All boxes must be broken down and placed neatly behind bin

  • Household trash only

  • No loose trash

  • No bulky / large items

  • No hazardous material

  • 2 bag limit

  • 15 lb limit

FAQ’s

  • All residents must adhere to the guidelines stated above. Any specific questions or inquiries can be directed to your community leasing agent.

  • Pickup schedules will vary depending on your community. Contact your leasing agent for more info.

  • JAM Waste Valet is contracted by the apartment complex directly. While we are sorry to hear about your desire to cancel service, all questions regarding billing should be directed to your communities leasing agent.

  • In the event your scheduled service falls on a holiday or during inclement weather service will resume on the next scheduled day.

  • We accept tied household trash that’s free of leaks and tears and broken down cardboard boxes. We do not accept any large items, hazardous material, or loose trash. 2 bags are allowed per unit per night with a weight limit of 15 lb per bag.

  • To receive another branded trash bin please contact the leasing agent for your community.

  • Yes. Our branded trash bins are designed to be kept inside your unit and should be placed outside during scheduled pickup hours only.

  • JAM Waste Valet is contracted by the apartment complex directly. All questions regarding billing are to be directed towards your communities leasing agent.

  • Trash placed outside after the collection window may not be picked up and could result in a violation from property management.